Patients and families across Northeast Ohio consistently give high marks to Rae-Ann on Family Satisfaction Surveys. We regularly receive over 90% approval ratings from families on the quality of care we provide and the personal attention delivered by the staff in our skilled nursing, rehabilitation, and assisted living facilities.
“On behalf of our family, I wish to extend our most sincere gratitude to you and your wonderful staff of employees for the care provided to my father over the past several years. You are to be commended for the efforts to bring together a staff of truly caring individuals who put the lives of others and their needs first and foremost each and every day. This by no means is an easy task and requires the selection and training of people who possess both the passion and steadfast commitment to give of themselves to enrich the lives of others. It was extremely important to us as a family to know that our father was being well cared for which gave us the peace of mind to carry out our daily lives without worry or concern.
“In closing, our prayers will always be with you as you provide comfort and well-being to our elders. We wish to again thank you for enabling our father to live out his life with dignity and comfort until his last breath.”
– Cliff Coker, Former President and CEO, St. John Medical Center
“Our Mom, Ann Macrum, was a resident of Rae-Ann Geneva for almost six years. She entered the facility after her 90th birthday and chose Rae-Ann herself. She had visited several friends there and would not consider any other place. She loved the staff, the food, and the residents.
We cannot say enough about the staff or thank you enough for continuing to provide such a different kind of facility for those who can no longer live independently. I have worked in other facilities and I recognize the outstanding ‘Rae-Ann Difference’ personally.”
– Antoinette Hill, John Macrum, Jeanne Donze
“Thank you from the bottom of my heart for loving and caring for my mom for the past three years. I will never forget the great care you gave to both her and me when we had nowhere to turn. She loved you all as her family. I always felt so good that she was getting the best of care.”
– A Grateful Daughter
“I want to thank all of you for the beautiful care you gave my mother over the years. Having done volunteer work at nursing homes in New Jersey for 20 years, I can tell you I have never seen a nursing home as good as Rae-Ann.”
– Madeline P.
“I cannot tell you how pleased I was to have my Dad as a resident of your fine facility. Your staff was very loving to a man who, at times, could be very demanding … If you have a new family thinking of having their loved one live at The Belvedere, please feel free to have them call me for a recommendation. My family just cannot say enough and brag enough about The Belvedere—let alone any of the Rae-Ann facilities. You are the diamond in all facets of elder care.”
– Marilyn S. Bartkiewicz
“During my visits to see Mom, I witnessed over and over again so many Rae-Ann staff members providing special attention to all of the residents. I know there is a lot of pressure on the health care industry today when it comes to service, costs, and level of care. Many negative things have been said, perhaps some with validity. I just wanted you to know that, in my opinion, Rae-Ann is what is right about health care for the elderly and the needy. You should be proud.”
– George R. Scoville
“Your entire staff at Rae-Ann is second to none! I chose Rae-Ann Geneva for my wife Sherry’s recovery and we are so pleased with the choice. Sherry’s recovery started the moment she arrived and was greeted by a wonderful, caring staff. We were treated as family during her entire stay. Every member of your staff deserves a thank-you for their hard work and dedication. Please accept our gratitude for making this part of Sherry’s recovery so pleasant. It comes from the heart.”
– John L. Ball, Mayor, Village of Roaming Shores, and Sherry L. Ball